Terms & conditions

1. Application of these Terms

These Online Shop Terms of Delivery (“Online Shop Terms”) are applicable to the online shop owned and operated by GameBook Oy, Business ID: 2407461-0, address: Tarvonsalmenkatu 15, 02600 Espoo, Finland (“Gamebook” or “We”, “Us” or “Our” as the context may require) at www.shop.golfgamebook.com (“Shop”) and to orders and deliveries of products (“Products”) concluded at the Shop. Our Shop is hosted on Shopify Inc. They provide Us with the online e-commerce platform that allows us to sell our Products to you.

Gamebook is entitled to modify these Online Shop Terms at any time. Such modified Online Shop Terms apply to orders that are made on or after the effective date of the new Online Shop Terms.

By using, accessing or ordering Products from the Shop you accept and agree to these Online Shop Terms. By accepting these Online Shop Terms, you also acknowledge that we can send you e-mails and/or text messages related to your order.

2. Becoming a customer and ordering Products

We deliver Products inside the EU.

For ordering Products at the Shop you must

  • inform Us of your name, address, phone number, e-mail address, payment details and other required information for the transaction;
  • be of full legal age (18 years or more); and
  • be the lawful owner of the debit/credit card used for the transaction.

If you decide to create your own account at the Shop, you will at the same time create personal user identification and a password.  You must maintain your user identification and password protected at all times.  You are personally responsible for all transactions concluded using your account and identifications, and shall inform Gamebook without delay in case your user identification and/or password have come to the attention of a third party, in which case Gamebook reserves the right to close down or delete your user identification without any prior notice.

3. Product information

Before ordering Products, you must ensure that the Products are fit for your intended use.  You can use the Product information available at the Shop for verifying this.

All descriptions of Products are subject to change at any time, without notice, at Our sole discretion.

4. Availability of Products

Although Gamebook tries to indicate the current availability of the Products accurately at the Shop, Gamebook does not warrant the availability of the Products advertised at the Shop.  All orders are subject to Gamebook’s acceptance and availability.  Gamebook reserves the right without any prior notice or liability to change, suspend or discontinue the manufacture and sale of any Product.    

5. Prices, shipping costs and taxes

The price charged for the Product is the price effective at the time you place your order as indicated in the details of your shopping basket before proceeding to payment and as confirmed in the order confirmation.  If the price at the Shop is incorrect due to an obvious typo or other comparable mistake, the incorrect price is not binding on Gamebook.

Gamebook is entitled to change the prices without any prior notice. Changed prices apply to orders placed after the price change has become effective.

Shipping costs will be charged in addition to the price based on the selected shipping method.  Shipping costs to the chosen shipping country to be charged from you are shown in the details of your shopping basket before proceeding to payment.

Prices and payments are in Euro.

  • Countries within the European Union

For orders shipped to countries within the European Union, prices are inclusive of value added tax and other applicable taxes.

6. Payment

Please see the link for details of the available payment methods.

7. Processing the orders and Delivery

Your order is an offer to purchase the Products listed in your order.  When you place an order to purchase a Product from Gamebook, you will receive an order confirmation.

The estimated delivery time for the ordered Products varies by delivery destination.  Estimated time for processing the order is 1-3 working days. You will receive a confirmation when your order is ready for shipping. Estimated delivery time for Finland is 1-2 working days and for other countries 2-7 working days. Please note that the indicated delivery times are always estimates. The delivery time will not exceed 30 days, unless Gamebook has specifically agreed upon longer delivery period with you.

8. Defects in delivery or Products

Gamebook shall be liable for the defects in delivery and the delivered Products in accordance with the applicable mandatory law.  If the Products you have received are defective, do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact shop@golfgamebook.com without delay.

9. Right of withdrawal / Right to return

You can return your purchased Product within 14 days after receiving it. There will be no extra charges for exchanging the Product to another, for example to a different size. However, you are responsible for shipping the Product to our warehouse.

Once your return is received and inspected, We will send you an email to notify you that We have received your returned Product. We will also notify you of the approval or rejection of your refund. Your refund will be processed as soon as possible, and a credit will automatically be applied to your credit card or original method of payment within 14 days.

Before returning or exchanging any Product, please contact us shop@golfgamebook.com.

You are responsible for handling the Products diligently while they are at your care.  You must diligently pack the Products for return shipment so that they will not be damaged.  We recommend using the original packing.  If you are no longer in possession of the original packaging, please use suitable packaging with sufficient protection against shipping damage. In case you have used the Product, or handled or packed them negligently you are responsible for compensating the possible reduction of value of the returned Products up to the full price of such Products.

10. Personal data

Information on the processing of personal data in relation to your access and use of the Shop is governed in our Privacy Policy.

11. Force majeure

Gamebook is not responsible for any non-performance attributable to a cause beyond Gamebook’s control that Gamebook could not reasonably take into account at the time of conclusion of the contract and the effects of which Gamebook cannot reasonably avoid or overcome.

12. Third party links

The Shop may link to websites or services operated by third parties.  We have no control over these linked websites or services, all of which have separate terms and conditions of use and/ or privacy and data collection practices independent of Gamebook.  These linked websites and services are only for your convenience and therefore you access them at your own risk.

13. Governing law and dispute resolution

These Online Shop Terms, the Shop and the transactions concluded through the Shop are governed by and construed in accordance with the laws of Finland, unless otherwise stipulated by the applicable mandatory law.

Countries in the European Union, Norway and Iceland

All disputes arising out of or relating to these Terms, the Shop and the transactions concluded through the Shop shall be primarily settled by negotiations between us.  If the dispute cannot be resolved amicably between us, you can consult the consumer advisory services of the Finnish Competition and Consumer Authority (https://www.kkv.fi/en/consumer-advice/) and also seek the recommendation of the said authority’s Consumer Disputes Board (http://www.kuluttajariita.fi/en/index.html).  As a resident in the EU, Norway and Iceland you may also consult the European Consumer Centre at your country of residence.

As a resident in the EU, Norway and Iceland you may also refer the dispute to be resolved by the alternative dispute resolution body via the Online Dispute Resolution Forum at the address http://ec.europa.eu/odr.  Please use our e-mail address shop@golfgamebook.com in connection with the proceedings.

Additionally you have the right to submit a dispute to be resolved at the district court of Espoo or, provided that we deliver Products to or otherwise conduct business in the country where you are permanently resident or domiciled, to the court of first instance of that country.

Countries outside the European Union (excl. Norway and Iceland)

All disputes arising out of or relating to these Terms, the Shop and the transactions concluded through the Shop shall be primarily settled by negotiations between us.  If the dispute cannot be resolved amicably between us, all disputes arising out of or relating to these Terms, the Shop and the transactions concluded through the Shop shall be finally resolved by the district court of Espoo, Finland, as the court of first instance.

Contact information

Questions about the Products, ordering and delivery or these Online Shop Terms should be sent to us at shop@golfgamebook.com